Terms and Conditions

Effective Date: [5/1/2025]

Welcome to Red Monkey CB! By accessing our website (https://www.redmonkeycb.com) or purchasing from us, you agree to the following terms and conditions. Please read them carefully.

1. General

Red Monkey CB operates out of Cheyenne, Wyoming, and offers CB radio sales, installations, repairs, and accessories. These terms govern your use of our website and any services or products provided by Red Monkey CB.

2. Orders and Payments

• All prices are listed in USD and are subject to change without notice.
• We accept secure payments through Snipcart and major credit cards.
• Orders are processed once full payment is received.
• Sales tax is applied to orders shipped within Wyoming, where applicable.

3. Shipping Policy

• We ship within the United States.
• Orders are typically processed within 2–3 business days.
• Shipping times vary by carrier and destination but typically range from 3–7 business days.
• Customers will receive tracking information via email once the order has shipped.
• Red Monkey CB is not responsible for delays caused by shipping carriers.

4. Returns and Exchanges

• You may return unopened, unused items within 14 days of delivery for a full refund (minus shipping costs).
• Custom-tuned radios, installed items, and special orders are non-refundable.
• If your item arrives damaged or defective, contact us within 7 days to arrange a replacement or repair.
• Return shipping costs are the responsibility of the customer unless the return is due to our error.

5. Repairs and Installations

• All radios and parts submitted for repair must be clearly labeled with contact information.
• Diagnostic fees may apply if a repair is declined after inspection.
• We guarantee our repair work for 30 days from the date of return (covers labor only).
• Installation services are by appointment only and carry no warranty unless specified in writing.

6. Website Security

• Our website uses SSL (Secure Socket Layer) encryption to protect your personal and payment information.
• We only work with trusted third-party payment processors (e.g., Snipcart) that meet industry security standards (PCI-DSS compliant).
• You are responsible for keeping your account credentials secure if you create an account.
• Attempting to interfere with the functionality, security, or performance of our website is strictly prohibited and may result in legal action.
• We routinely monitor our site for vulnerabilities and cyber threats, but we cannot guarantee that it will always be free from malware or other harmful components.

7. Privacy Policy

At Red Monkey CB, we take your privacy seriously. This section explains how we collect, use, and protect your information when you use our website or purchase products from us.

Information We Collect

• Personal Information: When placing an order or contacting us, you may provide your name, email address, phone number, shipping address, and payment details.
• Order Data: We retain information about your purchases for order fulfillment, support, and record-keeping.
• Technical Information: We automatically collect certain data (IP address, browser type, operating system) to help diagnose server problems and improve website performance.

How We Use Your Information

• To process and fulfill orders.
• To communicate with you about your purchase or respond to inquiries.
• To improve the website experience and analyze user behavior (anonymously).
• To send occasional promotional emails (only if you’ve opted in).

Third-Party Services

• We use PayPal to securely process transactions.
• Shipping carriers may receive your name and address for delivery purposes.
• We do not sell, rent, or trade your information to any third party.

Cookies

Our website may use cookies to improve functionality and track user behavior. You can disable cookies in your browser settings, though some features may not function as intended.

Data Security

• Our website uses SSL encryption to protect your data during transmission.
• We routinely monitor for unauthorized access and employ standard security practices.
• Access to customer data is restricted to authorized personnel only.

Your Rights

• You may request access to the personal data we hold about you.
• You can ask us to correct, update, or delete your information not from 3rd party.
• You can opt out of marketing emails at any time using the unsubscribe link provided.

For questions or concerns about your privacy, contact us at support@redmonkeycb.com.

8. Limitation of Liability

Red Monkey CB is not liable for any indirect, incidental, or consequential damages arising from the use or misuse of products or services. Use of CB radios must comply with all applicable laws and FCC regulations.

9. Changes to These Terms

We may update these Terms and Conditions from time to time. Changes will be posted on this page and are effective immediately upon posting.

10. Contact Us

For questions, returns, or support, contact us at:

• Email: support@redmonkeycb.com
• Location: Cheyenne, Wyoming